Terms of Use

1. Description of service

TrainAR is an AR training platform that allows customers to create, distribute and consume training content via smart glasses and mobile devices.

2. User accounts

You must provide accurate information and keep your credentials secure. You are responsible for everything done under your account. Tell us at team@trainar.ai as soon as you believe an account has been compromised.

The platform is for users aged 18 or over.

3. Your people

Where you give access to your employees, subcontractors or trainees, you are responsible for their use of the platform and for making sure they know what is recorded and why. You must have a lawful basis for recording them and must tell them, before they use the platform, that sessions are recorded and what happens to those recordings.

4. Subscriptions and renewal

Customers may purchase seat-based subscriptions. Unless your order says otherwise, a subscription runs monthly and renews automatically for further monthly periods until it is cancelled.

You may add seats at any time; added seats are charged from the date they are added. Seats may be reduced with effect from the next renewal date.

5. Cancelling

You may cancel at any time by writing to team@trainar.ai or through the platform where that option is available. Cancellation takes effect at the end of the period you have already paid for. Fees already paid for the current period are not refunded, and you keep access until that period ends.

After your subscription ends, you may ask us to export your training content. We will provide it in a standard format within thirty (30) days of the request.

6. Fees and invoicing

Fees are those set out in your order and are charged monthly in advance. Fees are exclusive of VAT, which is added where applicable. Hardware is sold or leased separately.

We may change our prices. Any change applies from your next renewal and we will tell you at least thirty (30) days before it takes effect. If you do not accept a price change, you may cancel before it applies.

7. Pilots and free trials

Where we provide the platform for a pilot, trial or evaluation, we do so under a separate written agreement. That agreement sets out what each party gives and receives, including the use we may make of material generated during the pilot, and it takes precedence over these Terms for that period.

8. Hardware

Smart glasses and other hardware are either sold to you or loaned to you, as set out in your order. Where hardware is loaned, it remains our property, must be used only for the purpose agreed, and must be returned in working order when the loan ends.

You are responsible for loss of, or damage to, loaned hardware while it is in your possession, other than fair wear and tear. Faulty units are replaced or repaired by us.

9. Acceptable use

You must not:

copy, modify, reverse engineer, decompile or attempt to derive the source code of the platform; resell, sublicense or make the platform available to anyone outside your organisation without our written permission; use the platform to record any person who has not been told they are being recorded; record in a private home or on a third party's premises without the permission of that household or occupier; upload material that is unlawful or that you do not have the right to upload; or use the platform in a way that interferes with its operation or security.

10. Your content and training data

The recordings, sessions and other material created by your organisation on the platform remain yours. They are held in your own tenant and are not shown to any other customer.

You grant us a licence to use that material to operate, develop, test and improve the platform, including training and improving our machine learning and artificial intelligence models. This licence is what allows the guidance to improve over time.

That licence does not permit us to disclose your raw recordings, or anything that identifies your business, your customers, your staff, your premises or your commercial arrangements, to any other customer or third party. Nothing derived from your material and made available to other customers identifies you.

Our use of artificial intelligence is described in our AI Policy.

11. Intellectual property

All content, trademarks and technology on TrainAR are owned by us or our licensors. You may not copy or modify without permission. Any feedback or suggestions you give us about the platform may be used freely by us to improve our products, without obligation to you.

12. Privacy

Our use of data is governed by the Privacy Policy. Where we process personal data on your behalf, we do so on your instructions and we will enter into a data processing agreement where one is required.

13. Availability and support

We aim to provide continuous access but may suspend service for maintenance or emergencies. Where we plan maintenance that will interrupt the service, we will give reasonable notice.

Support is provided by email at team@trainar.ai during UK business hours. Where your order includes different support terms, those apply.

14. Warranties

We warrant that we will provide the platform with reasonable care and skill. Beyond that, and to the extent permitted by law, the platform is provided as it is: we do not warrant that it will be uninterrupted or error-free, or that guidance produced by it is complete, accurate or suitable for a particular job.

The platform is training support. It does not replace the qualifications, registrations, regulations, manufacturer instructions or professional judgement that apply to the work being carried out, and it does not certify that any job has been carried out correctly or safely.

15. Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

Subject to that, and to the maximum extent permitted by law, we are not liable for indirect, incidental or consequential damages, loss of profit, loss of revenue, loss of business or loss of data.

Subject to the above, our total liability arising under or in connection with these Terms is limited to the total fees paid by you in the twelve (12) months before the event giving rise to the claim.

16. Indemnity

You will indemnify us against claims brought by a third party arising from material you upload to the platform, from recording a person or premises without the necessary permission, or from your use of the platform in breach of these Terms.

17. Suspension and termination

We may suspend or terminate accounts for breach of terms. You may stop using TrainAR at any time. We may also suspend access immediately where we reasonably believe there is a security risk or unlawful use, and we will tell you why.

On termination, your right to use the platform ends, any loaned hardware must be returned, and the export right in clause 5 applies.

18. Changes to these terms

We may update these Terms. Where a change materially affects your rights, we will tell you at least thirty (30) days before it takes effect, and you may cancel before it applies if you do not accept it. Other changes take effect when posted on this page.

19. General

These Terms, together with your order and any signed agreement between us, are the entire agreement between the parties on this subject. You may not assign them without our written consent. If any provision is found to be unenforceable, the rest continues to apply. A delay in enforcing a right is not a waiver of it. A person who is not a party to these Terms has no right to enforce them. Neither party is liable for failure to perform caused by events beyond its reasonable control.

20. Governing law and jurisdiction

These Terms are governed by English law, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

21. Contact

TrainAR Limited, 22 Siskin Grove, Leighton Buzzard, LU7 4DQ, United Kingdom. team@trainar.ai.