01
Features
All of these are platform features. They come with every account, at no extra cost.
On the glasses The agent sees the work through the camera, the engineer talks to it, and it guides them step by step. 13
- Trainer mode Captures a senior engineer's session as it happens. Needs glasses
- Trainee mode Coaches a learner live, on a real job, on a phone or on glasses.
- Step-by-step guidance Overlaid on the real equipment the engineer is looking at.
- Natural voice control Ask a question or say what you are doing, and it answers.
- Live camera context It answers about the appliance, the gauge reading and the wiring colour actually in front of you.
- Matched to the real job Guidance fits the equipment and context in front of the trainee, not a generic walkthrough.
- Handles the curveballs Works through a leak or a seized valve, then picks the job back up.
- Aligned to your standards Checked against your knowledge base and the regulations.
- "Next step" / "Go back" Moves through the procedure.
- "Show me the diagram" Opens the exploded parts diagram.
- "Open the manual" Shows the relevant manual.
- "What is this part?" Identifies the part in view.
- "End session" Finishes and saves the session.
Your knowledge Your own documents, searchable by the agent in the middle of a job. 5
- Upload your documents Manuals, specs, wiring diagrams and internal procedures, in the account. Admin only
- Searchable mid-session On upload the text is extracted, chunked and embedded, so the agent can search it live.
- Diagram in the lens The right page shown at the moment the engineer needs it.
- Folders and topics Organised from the dashboard, with documents grouped by subject.
- Re-process a document Run a file through processing again if it came out wrong.
Your job software Connect your field-service software and the job comes in, the record goes back, live. 8
- Jobs arrive as tasks Today's jobs flow in from your system with the customer and the history attached.
- Voice job updates Update status, log labour, attach evidence photos and sign off, without touching a tablet.
- Forms write back Job sheets, parts lists, certificates and compliance forms land on the job they came from.
- Field-service platforms ServiceM8, Jobber, Commusoft, Simpro, BigChange, Payaca and Powered Now.
- Automation platforms Zapier and n8n.
- Connect an MCP server Point the account at a third-party MCP server and its tools become available to the agent. Admin only
- MCP through an integration Connecting ServiceM8 connects its MCP server with it.
- Disconnect takes effect next session Removing a server removes its tools from the agent.
After the session The processing runs on its own once the session ends. There is nothing to approve and nobody to chase. 8
- Procedure extraction The recording is split into the discrete pieces of work it contains, named and described.
- Clip per procedure Each procedure gets its own sub-clip and thumbnail from the main recording.
- Quality score Each one is scored from 0 to 100 by the pipeline.
- Auto-approved Procedures go straight to viewable: no human sign-off.
- Failed sessions flagged A session with no usable content is marked failed rather than filled in.
- Session page Every session has its video and summary in the dashboard.
- Completed Forms panel Preview or download the finished PDF of every form filled in that session.
- Session Photos panel Every photo taken, with its label and capture time.
Reporting One page, five tabs, and a period selector that applies to all of it. What it does not do is on the list too. 14
- Overview tab Headline numbers, the session trend and top performers.
- Sessions tab Type, status, day-of-week pattern and duration spread.
- Users tab Sessions per user, with an inactive-user alert for admins.
- Minutes tab Pool balance, projected runway and usage over time.
- Tasks tab Created against completed, by status and by source.
- Period selector Last 7, 30 or 90 days, this year, or all time.
- CSV export Pick which slices to include and export the current period.
- Export via API The same data, programmatically.
- Engineers see their own An engineer sees their own activity; admins see everyone.
- No custom date ranges Preset periods only, today.
- No saved views Report layouts are not stored.
- No alerts in Reporting Billing alerts surface in settings instead.
- No drill-down The charts are read-only.
- No PDF export yet CSV and API only, for now. Not yet
Build on it The account is open by design: build against the API, listen for events, or let an AI agent drive it. 13
- Tenant REST API Skills, knowledge, sessions, reports and users.
- GET /v1/skills Read and manage the skills on the account.
- POST /v1/knowledge Push documents into the knowledge library.
- GET /v1/sessions Pull session records.
- GET /v1/reports Pull the same figures the Reports page shows.
- session.completed Fires when a session finishes.
- task.updated Fires when a task changes.
- form.submitted Fires when a form is completed.
- Tenant MCP server Lets AI agents operate the account end to end.
- create_skill Create a skill from an agent.
- manage_knowledge Manage the knowledge library from an agent.
- run_session Start a session from an agent.
- post_to_job Write back to the job from an agent.
02
Skills
A skill is something the AI assistant can do in response to what the engineer is doing. Some skills come with the platform, some you build yourself, and bundles add more.
Built in Three system skills that every account has, with nothing to set up. 3
- search_knowledge Searches the documents you have uploaded and answers from what it finds.
- capture_camera Takes what the glasses are looking at and gives it to the agent.
- end_session Closes the session and saves it.
From the Agent Toolbox Free with every account Five more skills that every account has from the day it is created, because the Agent Toolbox comes switched on. The full bundle is in part 03. 5
- Forms Fill in a job form by talking through it: a CP12, a service sheet, a risk assessment. Agent Toolbox
- Vision tools Take a photo from the glasses, read a value off a data plate, or have the assistant circle a part. Agent Toolbox
- Web Search Look something up online by voice mid-job: a part price, a nearby stockist, a supplier number. Agent Toolbox
- Send SMS Text a customer from your own business number. Agent Toolbox
- Send Email Email a customer from your own domain, with a document attached if you need one. Agent Toolbox
The ones you build A skill of your own wraps a webhook you already own, so the agent can reach your parts database, your CRM or your stock system by voice. This is what setting one up involves. 11
- Create a skill The skill form lives in the dashboard, and only an admin can open it. Admin only
- Description The field that decides everything: it tells the agent when to call the skill, written in plain language.
- Parameters schema What the agent has to fill in from the conversation, as JSON Schema.
- Webhook URL Your HTTPS endpoint. It receives the parameters plus the session context, and returns JSON.
- Method and auth header POST or GET, and an optional header so your endpoint can check the call came from TrainAR.
- Timeout How long the agent waits for you before moving on.
- Response handling Whether the answer is spoken, shown on the glasses, or both.
- Test before it goes live Send a real request from the dashboard and read the status, the latency and the raw response.
- Turn on and off A skill can be deactivated without deleting it.
- Assign to seats Give a skill to the whole account, or only to certain seats.
- Chain two skills Say in the description what should be called next, and the agent follows that order.
03
Bundles
A bundle is a package you switch on over the account.It brings skills, knowledge and ready-made procedures with it.
Agent Toolbox Free with every account Five hands-free tools, switched on when the account is created. Forms, camera and search work straight away; texting and emailing send from your own connected accounts. 19
- Voice-Driven Forms Say "start the gas safety form" and the right template opens.
- Talk the values in Say what you find as you work and each value lands against the right field.
- Say it once One spoken value fills every open form that needs it.
- Values placed exactly Serial, GC, Gas Safe, OFTEC, VAT numbers and postcodes come out character for character.
- Ticks and circles Pass, fail and yes/no options are marked in the right place on the template.
- "What's left?" / "Read it back" Check the state of the form without stopping.
- Finished PDF on the job Say complete and the form is rendered and attached to the job.
- Standard form library CP12, CP14, CP16, gas service records, Benchmark, G3 unvented, powerflush, EICR, EIC, Minor Works, PAT, OFTEC CD/10 and CD/11, heat pump commissioning, Job Sheet, Invoice, Quotation, RAMS and Job Report.
- Upload your own form Upload a blank branded template and its fields are detected automatically.
- Company details auto-fill Registered name, address, phone, registration and tax numbers fill themselves in.
- Photo boxes Pictures taken on the glasses drop into the photo boxes of the finished document.
- Take a photo Saved onto the form, attached to the job, or turned into a link to send.
- Read a value "Read the GC number off the boiler", read back exactly as printed.
- Point to a part "Where is the gas valve", found and circled on the lens.
- It says when it cannot see If the part is not clearly in view it tells you, instead of guessing.
- Web Search A part price, who has it in stock nearby, or a supplier number, by voice.
- Send SMS Text customers from your own business number. Connect Twilio
- Send Email Email the completed certificate or a glasses photo from your own domain. Connect Resend
- Read-back before sending It reads the message back and waits for a yes before anything goes out.
Parts and Spares Paid · per seat The UK boiler and central heating parts catalogue on the glasses, built on Infomill's Parts Arena. Five skills and an integration, switched on when you subscribe to it. 8
- pa_identify_model Read the GC number off the plate and it returns the manufacturer and the model.
- pa_search_parts Search the catalogue in plain words and get matching parts with order codes.
- pa_get_parts_list_for_model The full parts list for an identified model, for quoting a service.
- pa_show_manual_page A manufacturer manual page rendered in the lens: "show me page 12", "next page".
- pa_show_exploded_view An exploded parts diagram overlaid on what the engineer is looking at.
- Needs an integration first The bundle asks for a job-management integration before you can subscribe.
- Billed from the day you subscribe Charged per seat per month and prorated, and you choose how many seats it applies to.
- Free trial Some bundles come with a trial, usually 14 days. 14 days